Shipping rates and times
We ship from Penrith, NSW. Orders placed before 2pm on a weekday go out the same day; anything after that, or on a weekend, goes out the next business day.
| Where | Cost | Estimated delivery |
|---|---|---|
| Sydney metro | [$X] · free over [$XX] | 2–4 business days |
| Rest of Australia | [$XX] · free over [$XX] | 3–7 business days |
| Express (Australia) | [$XX] | 1–3 business days |
| New Zealand | [$XX] | 6–12 business days |
| Rest of world | Calculated at checkout | 10–21 business days |
Delivery estimates are Australia Post's, not a guarantee. Drop periods and December are slower than usual.
Free local pickup
Choose "Pick up in store" at checkout and collect from [ADDRESS] during opening hours — Thursday to Sunday, 12–7pm. We'll email you when it's ready, usually within a couple of hours. Bring your order confirmation.
Tracking your order
You'll get a confirmation email straight away and a tracking link once the parcel is scanned. If the tracking hasn't moved in three business days, email us at [EMAIL] with your order number and we'll chase it.
Lost or damaged parcels
If your parcel arrives damaged, send us a photo within seven days of delivery and we'll replace it or refund you. If tracking says delivered but nothing has arrived, check with your neighbours and your local post office first, then get in touch — we'll lodge an enquiry with Australia Post and sort it out with you.
Returns and exchanges
Unworn, unwashed, tags-on items can be returned within 30 days of delivery for a refund or exchange. Items must be in a condition we could sell again.
Size swaps are free — email us and we'll send you a return label. For change-of-mind refunds, return postage is yours to cover.
We can't accept returns on sale items, gift cards, or anything that's been worn, washed, altered or damaged after delivery.
How to start a return
Email [EMAIL] with your order number and what you'd like to do. We'll reply within two business days with instructions. Please don't post anything back before you hear from us — unannounced returns are easy to lose.
Refunds go back to your original payment method within five business days of us receiving the item. Your bank may take a few days more.
Faulty items
If a print cracks, a seam fails or something arrives faulty, tell us and we'll make it right with a replacement, repair or refund — your choice, and we cover the postage both ways. Nothing in this policy limits your rights under the Australian Consumer Law.
Tattoo deposits
Deposits paid through this site are for booking studio time, not a physical product, so the return policy above doesn't apply to them. Deposits are transferable once with at least 48 hours notice and are non-refundable otherwise. See our Terms & Conditions for detail.
Questions
Email [EMAIL] or ring [PHONE] Thursday to Sunday, 12–7pm. A real person answers.