Shipping
We ship from Penrith, NSW. Orders are dispatched on business days, and you'll get a tracking link once the parcel is scanned.
Shipping rates are calculated at checkout. Delivery during drop periods and December are slower than usual.
Free local pickup
Choose "Pick up in store" at checkout and collect from 30 Belmore Street Penrith NSW during opening hours — Monday to Saturday, 10am - 5pm. We'll email you when it's ready, usually within a couple of hours. Bring your order confirmation.
Tracking your order
You'll get a confirmation email straight away and a tracking link once the parcel is scanned. If the tracking hasn't moved in three business days, email us at Contact.halfwayhouse@gmail.com with your order number and we'll chase it.
Lost or damaged parcels
If your parcel arrives damaged, send us a photo within seven days of delivery and we'll replace it or refund you. If tracking says delivered but nothing has arrived, check with your neighbours and your local post office first, then get in touch — we'll lodge an enquiry with the courier and sort it out with you.
Returns and exchanges
Unworn, unwashed, tags-on items can be returned within 14 days of delivery for a refund or exchange. Items must be in a condition we could sell again. Return shipping is the responsibility of the customer and we do not provide free return shipping.
Size swaps are free in store. Alternatively, you can return your item to us for a size swap, with the replacement item reshipped to you at your own cost.
We can't accept returns on sale items, gift cards, or anything that's been worn, washed, altered or damaged after delivery.
How to start a return
Email Contact.halfwayhouse@gmail.com with your order number and what you'd like to do. We'll reply within two business days with instructions. Please don't post anything back before you hear from us — unannounced returns are easy to lose.
Refunds go back to your original payment method within five business days of us receiving the item. Your bank may take a few days more.
Faulty items
If something arrives faulty, tell us and we'll make it right with a replacement, repair or refund — your choice, and we cover the postage both ways. Nothing in this policy limits your rights under the Australian Consumer Law.
Questions
Email Contact.halfwayhouse@gmail.com anytime or ring 02 4730 4019 Monday to Saturday, 10am - 5pm.